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Returns

Easy-breezy item returns are very San Franciscool!

You have 30 days to return unsatisfactory items in-store or by mail. It’s that simple! 

In-store returns: no fees

In-store returns are always free. Show your receipt at the checkout and we will reimburse the item through the same method of payment used for purchase. Find a store

Postal returns: no worries


Circle on the delivery slip the items you’re returning. Put the items and the slip in the bag and attach the return label. You’ll be refunded within five days of us receiving your package. It may take a few days before the transaction appears on your credit card statement.

Items bought in-store can only be exchanged or refunded in-store.


Conditions for all returns

Items must be returned in new condition and carry the original tag.
Items that have been washed, worn, stained or damaged are neither refundable nor exchangeable.
For hygienic reasons, underwear, swimsuits and earrings for piercings are neither refundable nor exchangeable.
Gift cards cannot be exchanged for cash.
Shipping fees paid for delivery of your order (online purchase) are not refundable.

Web order cancellation: no regrets

As long as you haven’t received the shipping confirmation, you can cancel your order; contacting us by email.

If you have received the shipping confirmation, the parcel is on its way. No worries: you can return any item ordered online to a store or by mail by following the process described above.

Need help or advice?

FOLLOWING THE GOVERNMENT'S ANNOUNCEMENT, OUR STORES WILL REMAIN CLOSED UNTIL FEBRUARY 8, 2021. OUR CUSTOMER SERVICE DEPARTMENT IS CURRENTLY DOWNSIZED FOR SECURITY REASONS. WE WILL BE PLEASED TO ANSWER YOU BY EMAIL.

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