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Return and shipping
Because we can all change our minds!
Except for clearance items*, you have 30 days to return apparel or accessories you are unsatisfied with, regardless of the reason.
*Final sale products (50% or more off) cannot be returned, exchanged, or refunded.
No matter if the items are bought at a store or online returns at one of our stores is free. Show your receipt at the checkout and we will reimburse the item through the same method of payment it was paid with. Please note that items purchased in stores can only be exchanged or refunded in stores.
Special events: No returns or reimbursements nor price adjustments during our VIP events, Black Friday and Boxing Day.
Returns by mail
Circle on the delivery slip the items you’re returning. Put the items and the slip in the bag and attach the return label. You’ll be refunded within five days of us receiving your package. It may take a few days before the transaction appears on your credit card statement. Please note that items purchased in stores can only be exchanged or refunded in stores.
Conditions for returns
Items must be returned in new condition and carry the original label. Items that have been washed, worn, stained, or damaged are neither refundable nor exchangeable. For hygienic reasons, underwear, swimsuits, and earrings for piercings are neither refundable nor exchangeable. Gift cards cannot be exchanged for cash. Shipping fees paid for the delivery of your order (online purchase) are not refundable.
Web order cancellation
Are you having second thoughts about the purchase you just made on our website? We understand. As long as you have not received the shipping confirmation, you can cancel your order; contacting us by email. If you have received the shipping confirmation, the parcel is on its way. No worries: you can return any item ordered online to a store or by mail by following the process described above.
Need help ?
Contact our customer service team.
We're here to assist you:
Monday to Wednesday : 9AM to 4PM
Thursday and Friday : 9AM to 9PM
Saturday and Sunday : 9AM to 5PM
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Get an extra 10% off all purchases with the Accès card.