FAQ

Most frequent questions Order tracking & delivery Returns & refunds Account & Password BSF Access Card & Gift Cards

Most frequent questions  

How to choose the right size?

Designed in montreal, all our products follow north american standards. You can choose the usual size that fits you; if in doubt, check our size guide. 

When will i receive my order?

Orders are usually processed within 48 hours and, depending on the service, shipping times range from two to seven days. You can click at any time on my account to consult the status of your order.

Do i have to create an account to buy items online?

No, it is not mandatory. You can shop without an account by choosing the guest status. However, an account allows you to track the status of your orders and save time with each transaction without any commitment from your part.

What methods of payment are accepted?

You can make your online purchases with visa, mastercard, american express, visa debit, or with one or multiple san francisco gift cards. 

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How can i know if an item is available in-store?

The easiest way to know is to call the nearest store and specify the item’s name, size and product code. The product code is indicated on each product web page. 

Are online transactions safe?

bsf.ca is a secure site that uses ssl technology. This ensures the confidentiality of information entrusted to us and allows you to shop with confidence. 

How much is the shipping cost?

Any order above $75 (before taxes) will be delivered to you by regular service free of charge regardless of your address in canada. For any order less than $75, you can choose between regular service shipping for $7.50 or express service shipping for $10. 

Can i get free express shipping?

If your order exceeds $75 (before taxes), we offer free regular service shipping. You can, of course, opt for express service shipping. In that case you will have to pay the $10 shipping fee.

Are there fees for item returns?

In-store returns are always. For postal returns, a $7.95 flat rate fee will be deducted from your refund to cover shipping charges. If you are a bsf access member, you are entitled to one free postal return per online order. 

How do i take care of purchased products?

You can find instructions in the product details section on each garment or accessory page. Maintenance tips are also clearly indicated on clothing labels. 

Order tracking & delivery

How can i locate my order?

Log in to your san francisco account and click on my orders. You will see your past orders, the one underway as well as its status.

Can i change or cancel an order?

Yes. As long as your order has not been shipped, we can cancel or modify it. To do this, please call us at 514 399-0900 or 1 855 214-5542 (toll free). 

If you have already received our shipping confirmation, your parcel is on its way. Don’t worry; you can return your purchase by following the normal procedure outlined here

Why was my order cancelled?

For your safety, if the information on the credit card used for payment is incorrect, the order is automatically cancelled. The most frequent errors are due to inconsistency between the order billing address and the credit card address, incorrect security code (printed on the back of the card), inaccurate expiry date, or maxed-out credit cards. 

When an order is cancelled, it cannot in any case be reactivated or modified. If you still want to buy the items on the order that was cancelled, you must place a new order. Your order might also have been cancelled because the selected products were no longer available at the time of the transaction. In this case, note that credit card companies retain funds for the purchase for up to three days.

How long does delivery take? 

For regular service the delivery time is three to seven business days. For express service shipping, the delivery time is usually two business days. Expect three business days if you live in an isolated rural area or in a remote region. 

How much is the shipping cost?

Any order above $75 (before taxes) will be delivered to you free of charge regardless of your address in canada. For any order less than that amount, you can choose between regular service shipping for $7.50 or express service shipping for $10.  

Can i get free express shipping?

If your order exceeds $75 before taxes, we offer free regular service shipping. You can, of course, opt for express delivery service. But in that case you have to pay the $10 shipping fee.

When will i receive my order?

Orders are usually processed within 48 hours and, depending on the service, shipping times range from two to seven days. Once your order has been shipped, you will receive an email with a canada post tracking number that allows you to track your parcel in real time. You can also click at any time on my account to consult the status of your order.

Can you deliver a parcel to a po box?

No, we can only deliver to a street address, be it a home or a workplace.

Returns & refunds

How much time do i have to return unsatisfactory items?

You have 30 days from the in-store purchase date or from the shipment date for online orders.

Are there fees for item returns?

In-store returns are always. For postal returns, a $7.95 flat rate fee will be deducted from your refund to cover shipping charges. If you are a bsf access member, you are entitled to one free postal return per online order.

We will refund you once we have received the items you are returning. Make sure, however, to respect the return deadlines and conditions. Click here for more information. 

How will you reimburse unsatisfactory items?

As soon as we receive the returned items and validate their condition, we will credit the card you used to pay your order. If you used a gift card, we will send you a new gift card of the same amount, less postal return fees if applicable.

Account & password

Do i have to create an account to buy online?

No, it is not mandatory. You can shop without an account by choosing the guest status. However, an account allows you to track the status of your orders and save time with each transaction without any commitment from your part.

I forgot my password. What do i do?

It happens all the time! Log in to your san francisco account, then click on forgot password.

How to change my personal information?

Log in to your san francisco account, then go to my dashboard. There you will find all your personal information including billing address, shipping addresses, bsf membership number, etc. 

BSF Access card and gift cards

What is bsf access?

It’s a loyalty program that allows you to save 10% on ALL your purchases (in-store and on our website) and gives ONE free postal return per order. Membership costs $18 plus taxes. It is valid for one year from the date of purchase and can be renewed as often as you like.

How to benefit from membership?

To get your 10% discount in-store, simply show your membership card at the checkout. To get your 10% discount online, you must have an online account and save your membership number in your account. To do this, click on MY ACCOUNT. In the ACCOUNT INFORMATION section, click on the BSF Access link, and then click on SAVE A MEMBERSHIP NUMBER. Your benefits will automatically apply for one year.

Do i get the 10% discount even on my first purchase?

Yes, whether in-store or online. When shopping online, even if your membership has not been activated yet, we will apply the discount on your first purchase. However you must create an online account and save your membership number in your account as soon as you obtain it to get your 10% rebate on your future purchases. To do this, click on MY ACCOUNT. In the ACCOUNT INFORMATION section, click on the BSF Access link, and then click on SAVE A MEMBERSHIP NUMBER.

Can i buy a gift card online?

Yes, it’s really easy. Click on the following link and choose your amount: $10, $20, $25, $50, or $100. We will send your gift card by mail at your preferred address. 

Are gift cards bought online valid in stores?

Yes, any gift card bought online can be used to pay for items in-store or online. However, older gift cards can only be used in-store.

How do i know if my gift card is enough to pay my order?

No worries: you can always check your card’s balance by clicking here. If it is not enough to pay your purchases, our calculator will let you know. You can pay the balance with another gift card or another method of payment

I bought an item with a gift card and would like to return it. How will you refund me?

We will send you a new gift card of the same amount as the item returned, less postal return fees if applicable. 

How long is a gift card valid for?

Our gift cards are always valid. By law, our gift cards have no expiry date.  


Free shipping



Free shipping for a limited time. Offer valid when buying an item or more from the new Fall season. Enter the code POSTE in your shopping cart. Not valid for items on sale or on clearance.

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